Who We Are

Santa's Answers grew out of the need for Santa Claus and his team to meet an ever-growing demand for personal interaction from internet- and social-media-saturated children and their parents.

After years of pushing back against this perceived erosion of tradition and childhood innocence, Santa made the decision (after losing much of his popularity and influence during the 2015 season) to embrace this brave new technological era in his own unique, traditional way.

After a lengthy selection process, Santa's Answers were chosen during the summer of 2016 to be Santa's exclusive ordering, packaging and delivery partners for the sending of unique, personal reply letters to your child.

This is a very exciting time for our company. We have spent the past few months getting acquainted with our brand new offices here in The North Pole. We have been getting to know Santa, Mrs. Claus and the entire Elf Team and completing our own rigorous hiring process to ensure that we have the best people and elves in place to meet the significant logistics and supply-chain management challenges faced every Christmas season here in The North Pole.

What We Do

We are the exclusive official partners of Santa Claus for the ordering, packaging and delivery of all reply letters sent from Santa's workshop in The North Pole to millions of children all around the world.

As international leaders in logistics and supply-chain management, we can offer you a guaranteed response to your child's letter, personally written by Santa Claus himself.

We also offer a selection of Christmas-themed extras to accompany your child's letter, including the actual reindeer food used every day here in the North Pole Stables and a set of exclusive Christmas Stickers designed by Internationally-renowned artist Crispin Yvenne.

Why Choose Us?

Unlike other companies who merely offer generic "{INSERT NAME HERE }" templates, we have negotiated exclusive and unrestricted access to the writing desk of Santa Claus himself.

From our office in The North Pole we interact daily with Santa, Mrs. Claus and the entire team of elves to ensure that your child's letter to Santa is located amongst the millions of letters received here at North Pole Station. Once located, we will put that letter directly into the hands of Santa Claus who will compose, write and sign a unique, personal response for your child.

Once completed by Santa, our expert delivery team will package your letter together with a selection of exclusive extras and deliver them to your child in a beautiful themed envelope, stamped and postmarked right here in The North Pole.

The Letter

Three children smiling in awe at open magical gift box
Our unique, personalised letter from Santa, delivered in a beautiful envelope featuring your child's name and location, North Pole stamp and postmark

Order an exclusive letter from Santa written especially for your child, beautifully presented and delivered to you directly from The North Pole.

We are very proud to have an exclusive partnership with Santa Claus for the ordering, packaging and delivery of all reply letters sent from Santa's Workshop in The North Pole directly to millions of children all around the world.

In a unique arrangement negotiated with the Santa's Elves Letters and Lists (SELL) team, we have been granted exclusive access to the same letter management database used by all of the North Pole Elves, including Santa himself.

We can ensure a guaranteed response to your child's Santa letter. All we need from you are some simple details, and our hand-selected Elf team will look after the rest. We will expertly locate your child's letter amongst the millions of letters received by Santa. The details will be checked (twice, of course) against the information you provide, and cross-referenced with the master Necessary Intelligence Collection Elves (NICE) list to ensure 100% accuracy.

Our personalised North Pole envelope, featuring a North Pole stamp and postmark.

We have three exclusive letter designs for you to choose from. You can select which style you would prefer Santa to write when placing your order. You can see an example of each of the three styles below. To view any of the example images in more detail, simply click/tap it to open a larger, zoomable version.

Each of the letter styles features Santa's genuine signature and the official seal of Santa's Workshop. All letters come presented in a beautiful themed envelope featuring your child's name and location, an exclusive North Pole postage stamp and a certified North Pole postmark.

Our packaging and distribution team, under the watchful eye of our head elf, Carol, will collect the completed letters from Santa and distribute them (unsealed inside a plain white envelope) to YOU (Yuletide Order Undertakings, our local delivery network) for final verification and onward delivery to their final recipient.

"Winter Wonderland"

Personalised Santa Letter, Style #1 - A Snowy background, with Christmas tree branches, red ribbon and baubles at the top. Presents and a snowman at the bottom. Written in blue ink and featuring the official seal of Santa's Workshop. Order Now

"The Big Red Suit"

Personalised Santa Letter, Style #2 - Letter background is Santa's famous red suit. Top of letter features white fur trim and Santa's black leather belt is at the bottom. Written in cream ink and featuring the official seal of Santa's Workshop. Order Now

"Santa's Stationery"

Personalised Santa Letter, Style #3 - A classic letter, written on parchment paper and headed with the words 'Form the desk of Santa Claus' The bottom of the page features stylised Christmas decorations in red. Written in brown ink and featuring the official seal of Santa's Workshop. Order Now

Imagine your child's face as they open a beautiful envelope addressed directly to them from the North Pole, to find a personal reply to their Santa letter written by Mr. Claus himself!

The Extras

Exclusive items direct from The North Pole to add a little bit of extra magic to your child's letter from Santa.

Colouring Pages for your child to colour

Colouring Pages

Our exclusive range of colouring pages feature an assortment of Santa-approved Christmas images for your child to colour while they wait for the Big Day to arrive. You will receive four pictures, specially selected by our elves to suit your child's age. If you are ordering multiple letters, we will make sure that no two packs in the same order will contain the same four pictures.
Once their works of art have been completed, why not share them on our Facebook page?

Sheet of Christmas stickers for your child to enjoy

Christmas Stickers

Our incredible Christmas stickers were designed exclusively for www.santasanswers.com by internationally renowned designer-elf Crispin Yvenne. After months spent living and working in The North Pole, Crispin has managed to capture the many elusive facets of Santa's personality in stunning three-dimensional foam. Your child's sheet of approximately twelve stickers will feature multiple images of Santa, augmented by a selection of imagery from around the North Pole.

Bag of Reindeer Food, direct from the North Pole stables

Reindeer Food

Direct from the North Pole Stables, the Elf Head Groom has granted us unprecedented access to the actual food eaten daily by Dasher, Dancer, Prancer, Vixen, Comet, Cupid, Donner, Blitzen and Rudolph. Your children can leave a healthy snack for Santa's reindeer on Christmas Eve, safe in the knowledge that they are providing the correct nutritional profile to help get them safely through the busiest night of the year.

Signed photograph of Santa Claus

Signed Photograph

In a very exciting offer for a limited number of lucky children around the world, we have been granted unrestricted access to the personal portrait archive of the Claus family. Your child can be one of the very lucky few to own a never-before-seen photograph of Santa, taken by Mrs. Claus during a touching moment inside the Claus family home. Most exciting of all, Santa has agreed to personally sign each and every photograph ordered through Santa's Answers. Don't miss out on this unique opportunity to own a rare piece of Claus family history.

The Packages

Unique, personalised letter from Santa
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€6.95

A unique, personalised letter from Santa written especially for your child.

Package including a unique, personalised letter from Santa and Reindeer Food
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€7.95

Your unique, personalised letter from Santa comes with a bag of nutritionally-balanced reindeer food direct from the North Pole Stables.

Package including a unique, personalised letter from Santa and Signed photograph of Santa
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€7.95

Your unique, personalised letter from Santa along with a rare and exclusive signed photograph of Santa Claus, taken from the Claus family personal portrait archive.

Package including  a unique, personalised letter from Santa and Christmas Colouring Pages
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€8.95

Your unique, personalised letter from Santa packaged with four unique Christmas colouring pages, hand-picked by our elves to suit your child's age.

Package including a unique, personalised letter from Santa and Christmas Stickers
Order Now

€8.95

A unique, personalised letter from Santa with a set of our exclusive Crispin Yvenne designed Christmas Stickers.

Our best-value Deluxe package, includes unique, personalised letter from Santa, Reindeer Food, Signed photograph of Santa, Christmas Stickers and Christmas Colouring Pages
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€9.95

Our amazing-value Deluxe Package comes with all extras as standard - A bag of nutritionally balanced reindeer food direct from the North Pole Stables, four unique Christmas colouring pages, a rare signed photograph of Santa Claus and a set of exclusive Crispin Yvenne designed Christmas Stickers.

The Discounts

Santa just loves to be organised - Ordering multiple letters at the same time lets him better manage his busy schedule, and earns you a very genersous discount!

Although we will never be able to compete with the altruistic, unreserved generosity of the one and only Santa Claus (with his fancy-schmancy magic toy factory and his flying reindeer and his "As long as you are good I can bring you everything your heart desires"), we will do everything we can to help ease the financial burden faced by all parents during this wonderful season of giving and goodwill.

Our multi-buy discount scheme is very simple:

  • If you order two letters, we will give you a 5% discount on the cost of your entire order.
  • For three letters, you will receive 10% off.
  • For orders of four or more letters, we will give a 15% discount.

All of our package options are eligible for the above discounts, and you are free to order them in any combination you like. The discounts are based only on the number of letters you order.

The Delivery

You can order up to four letters, in any combination of package options, and we will deliver them to anywhere in the world completely free of charge.

If you are ordering more than four letters, we charge a flat fee of €3.95 per each additional (up to) four items. For example - If you order between five and eight letters, you will be charged a flat fee of €3.95. For between nine and twelve letters, delivery would rise to €7.90.

Letters will be delivered from our distribution centre in Ireland* to YOU (Yuletide Order Undertakings, our local delivery network) by the regular postal service.

All orders will be delivered unsealed in a plain white envelope for security reasons. YOU will perform a final verification of all details before sealing the envelope and completing onward delivery to the final recipient using customary local delivery methods.

Although our letters are initially packaged and dispatched from our office in The North Pole, all estimated delivery times will be calculated from our main distribution hub in Ireland* to your destination.

The final order date for guaranteed pre-Christmas delivery in Ireland* or Great Britain is Wednesday, December 14th 2016.

For Mainland Europe, the last date for ordering to guarantee pre-Christmas delivery is Monday, December 12th 2016.

Unfortunately, we cannot guarantee pre-Christmas delivery for any Worldwide orders (outside Europe) placed with us after December 5th.

If you wish to order a letter after these dates, pre-Christmas delivery may still be possible. Please contact us before ordering and our specialist Elf delivery team will do whatever we can to try to ensure your child is not disappointed.

*North Pole Letter Delivery Inc. trading as Santa's Answers are a fully bonded and certified member of the Global Board of Make-Believe and Fantasy Companies. As such, we are duty-bound to be fully tax-compliant and to obey all applicable European and International tax law. We just so happen to really like Ireland. We hold a particularly special place in our hearts for their beautiful green fields, their wonderful, friendly people and their exceptionally low Corporate Tax Rate.

Get In Touch

Meet The Team

Headshot of Santa, The Main Man

Santa

The Main Man

Headshot of Carol, The Head Elf

Carol

The Head Elf

Noel and Chris, the IT guys. Two young boys using a laptop

Noel & Chris

The IT Guys

Headshot of Holly, Customer Service Elf

Holly

Customer Service

Santa's hands writing 'Happy Christmas from Santas Answers' in white ink on a red card